Discover a Career with All Embracing Home Care

Discover a Career with All Embracing Home Care
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Program Specialist

Location: Fargo, ND
Company: All Embracing Home Care
Employment Type: Full-Time

Position Summary

The Program Specialist serves as the primary administrative and operational support for the Fargo office of All Embracing Home Care. This role is essential to the daily functioning of the office and supports scheduling, communication, and administrative coordination to ensure high-quality services for clients and caregivers. The Program Specialist works closely with leadership, schedulers, and care staff to maintain efficient office operations and responsive client support.

Key Responsibilities

Office & Administrative Operations

  • Serve as the main point of contact for the Fargo office, including answering and directing incoming phone calls professionally and in timely manner.
  • Manage daily office operations to ensure an organized, efficient, and welcoming environment.
  • Assist with a variety of administrative duties as needed, including filing, data entry, document preparation, and record maintenance.
  • Support leadership with clerical and operational tasks as assigned.

Scheduling & Coordination

  • Manage and support Fargo area scheduling needs, ensuring coverage for client services in coordination with care managers.
  • Communicate schedule updates, changes, and urgent staffing needs clearly and promptly.
  • Assist with problem-solving related to call-offs, coverage gaps, and last-minute scheduling needs.

On-Call Rotation

  • Participate in an on-call rotation to respond to after-hours calls related to scheduling, client needs, or caregiver support, as required.
  • Escalate issues appropriately following company protocols.

Communication & Customer Service

  • Provide excellent customer service to clients, families, caregivers, and referral partners.
  • Maintain professionalism and confidentiality in all communications.
  • Act as a liaison between office staff, care managers, and leadership when needed.

Compliance & Support

  • Assist with ensuring office practices align with company policies and state requirements.
  • Support onboarding and administrative coordination for new hires as needed.
  • Maintain confidentiality and always comply with HIPAA and agency standards.

Qualifications

  • High school diploma or equivalent required; associate degree or higher preferred.
  • Previous office management or administrative experience, preferably in home care, healthcare, or human services.
  • Strong organizational and time-management skills.
  • Ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Proficiency with office technology, scheduling systems, and Microsoft Office or similar software.
  • Strong communication skills, both written and verbal.
  • Ability to participate in an on-call rotation.

Preferred Skills & Attributes

  • Experience with home care scheduling or staffing coordination.
  • Problem-solving mindset with a calm and professional demeanor.
  • Team-oriented with a willingness to assist in various administrative capacities.
  • Dependable, detail-oriented, and proactive.

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