Discover a Career with All Embracing Home Care

Discover a Career with All Embracing Home Care
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Scheduler

Job Title: Scheduler

Status: Full-Time
On-Call Requirement: Yes – included in rotating on-call schedule

Position Summary

The Scheduler at All Embracing Home Care (AEHC) is responsible for coordinating and maintaining staff schedules to ensure consistent, high-quality services for individuals receiving supports in Aging and Developmental Disabilities programs. This position plays a critical role in ensuring coverage, responding to call-ins, supporting Care Managers, and participating in an on-call rotation to address after-hours scheduling and staffing needs.

Essential Duties and Responsibilities

Scheduling & Coverage

  • Create, maintain, and update staff schedules in accordance with individual service plans, authorizations, and staffing ratios.
  • Ensure appropriate coverage for all shifts, including residential, in-home, and community-based services.
  • Coordinate shift replacements and fill open shifts using approved staffing procedures.
  • Communicate schedule changes clearly and professionally to Care Managers and leadership.

On-Call Responsibilities

  • Participate in a rotating on-call schedule, including evenings, weekends, and holidays as assigned.
  • Respond to after-hours calls related to staffing shortages, emergencies, and urgent scheduling concerns.
  • Follow AEHC on-call protocols and escalation procedures.
  • Document on-call incidents and actions taken, and communicate follow-up needs to leadership.

Communication & Coordination

  • Maintain professional and timely communication with Care Managers, Program Coordinators, and leadership.
  • Collaborate with supervisors to anticipate staffing needs and minimize service disruptions.
  • Notify leadership of recurring scheduling challenges or staffing concerns.

Compliance & Documentation

  • Ensure scheduling practices align with AEHC policies, state regulations, and payer requirements.
  • Maintain accurate scheduling records and documentation.
  • Protect confidential employee and individual information in compliance with HIPAA and agency standards.

Administrative Support

  • Assist with tracking attendance, overtime, and availability as needed.
  • Support onboarding by coordinating initial schedules for new hires.
  • Perform other related duties as assigned to support agency operations.

Qualifications

Required

  • High school diploma or equivalent.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Reliable phone access and availability for on-call rotation.
  • Strong communication and problem-solving skills.
  • Basic computer proficiency and ability to learn scheduling software.

Preferred

  • Experience in home care, healthcare, human services, or scheduling.
  • Familiarity with Aging and/or Developmental Disabilities services.
  • Knowledge of state service requirements and staffing expectations.

Knowledge, Skills, and Abilities

  • Ability to remain calm and professional during urgent or stressful situations.
  • Strong attention to detail and accuracy.
  • Ability to work independently and make sound decisions within established guidelines.
  • Dependable, flexible, and responsive.

Work Environment

  • Office Setting
  • On-call responsibilities as assigned.
  • Requires availability during assigned on-call rotation times.

Physical & Mental Demands

  • Ability to sit, stand, and use office equipment for extended periods.
  • Ability to respond to after-hours calls and manage urgent staffing needs.

Benefits Available

  • Medical
  • Dental
  • Vision
  • Hospital
  • Critical Illness
  • Accidental
  • Life Insurance
  • Simple IRA

www.allembracinghomecare.com

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