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Job Description: Scheduler

Position Title: Scheduler
Reports To: CEO
Location: Grand Forks, ND

Position Summary

The Scheduler is responsible for coordinating and maintaining the daily and weekly schedules of Care Managers to ensure consistent, high-quality care for All Embracing Home Care clients. This role requires excellent organizational skills, problem-solving abilities, and strong communication with both staff and clients. The Scheduler ensures that shifts are staffed appropriately, last-minute changes are addressed, and documentation is updated accurately and promptly.

Key Responsibilities

• Develop, manage, and maintain weekly and monthly schedules for Care Managers.
• Match Care Managers to clients based on skills, availability, location, and client preferences.
• Respond promptly to call-ins, emergencies, and last-minute scheduling needs.
• Communicate schedule changes with Care Managers and clients in a timely, professional manner.
• Maintain accurate records of schedules, shift changes, and staffing notes in scheduling software/system.
• Coordinate with HR to onboard new staff and ensure they are added to the schedule.
• Monitor caregiver hours to reduce overtime while maintaining client coverage.
• Ensure compliance with state regulations, agency policies, and client care plans.
• Provide excellent customer service to clients, families, and staff by resolving scheduling concerns quickly and effectively.
• Participate in on-call rotation, as assigned, for after-hours scheduling needs.

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Prior scheduling, staffing, or healthcare office experience preferred.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to handle multiple priorities and remain calm in fast-paced situations.
• Proficient in Microsoft Office Suite; experience with scheduling software a plus.
• Demonstrated ability to work independently and as part of a team.

Personal Attributes

• Professional, reliable, and detail oriented.
• Compassionate and respectful toward staff and clients.
• Strong problem-solving and critical-thinking abilities.
• Flexible and adaptable to meet agency and client

Work Schedule & Compensation

• Full-time, Monday–Friday, with occasional on-call responsibilities.
• Pay: Competitive, based on experience.